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Social Media Customer care is an integral part of every business’s success. Customer service is a way of building a better relationship with your customers, thus increasing the opportunities for a positive impact on sales and customer loyalty.

The Rise of Social Media Customer Care

Social media has not only emerged as a platform for marketing and advertising, but it is also a great place to build a caring community that would get social and engage with your customers, which is a must for boosting your brand’s image. In the infographic below, Website Builder outlines the benefits and the importance of social media customer care.

People prefer social media for customer care rather than other channels

%
Social media
%
Web/Live chat
%
Email
%
Phone

The Rise of Social Media Customer Care

Article originally published on Website Builder website

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